{"id":84,"date":"2021-09-07T18:31:42","date_gmt":"2021-09-07T18:31:42","guid":{"rendered":"https:\/\/help.pitpay.com\/?post_type=faqs&#038;p=84"},"modified":"2023-08-12T15:57:07","modified_gmt":"2023-08-12T15:57:07","slug":"refund-requests","status":"publish","type":"faqs","link":"https:\/\/help.pitpay.com\/?faqs=refund-requests","title":{"rendered":"Refund Requests"},"content":{"rendered":"\n<p>You are able Request a Refund in Payments Section in the app by selecting the transaction and items that you are requesting a refund for. <\/p>\n\n\n\n<p>Event Promoters manage the issuance of credits and refunds based on their respective credit, refund and event operation policies. You can usually find those published on the venue&#8217;s website, or on the track \/ event in the Pit Pay App.<\/p>\n\n\n\n<p>Requests must be submitted prior to the conclusion of the scheduled event.<\/p>\n\n\n\n<p>Review the Pit Pay Refund Policy\u00a0>\u00a0<a href=\"https:\/\/www.pitpay.com\/refunds\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>HERE<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>To Request a Refund<\/strong><\/h2>\n\n\n\n<p><strong>ALL Refund Requests MUST be Submitted through the Pit Pay App. (Help Form Submissions or Email Requests will not be answered)<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the Payments Section in the Pit Pay App<\/li>\n\n\n\n<li>Select Refund Request<\/li>\n\n\n\n<li>Follow the Steps outlined in the app<\/li>\n<\/ol>\n\n\n\n<p>The refund request goes directly to the promoter to manage.&nbsp; Please keep in mind that event weeks are extremely busy for event promoters, and it&nbsp;may take you 2-3 business days to recieve a reply so please be patient.<\/p>\n\n\n\n<p>Pit Pay\u00a0and\u00a0the event promoter both want happy customers, so we will get your request taken care of.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Refund-Request-1024x1024.png\" alt=\"\" class=\"wp-image-194\" srcset=\"https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Refund-Request-1024x1024.png 1024w, https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Refund-Request-300x300.png 300w, https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Refund-Request-150x150.png 150w, https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Refund-Request-768x768.png 768w, https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Refund-Request.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"parent":0,"menu_order":9,"template":"","faq-category":[7],"class_list":["post-84","faqs","type-faqs","status-publish","hentry","faq-category-events-refunds"],"_links":{"self":[{"href":"https:\/\/help.pitpay.com\/index.php?rest_route=\/wp\/v2\/faqs\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.pitpay.com\/index.php?rest_route=\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/help.pitpay.com\/index.php?rest_route=\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/help.pitpay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=84"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/help.pitpay.com\/index.php?rest_route=%2Fwp%2Fv2%2Ffaq-category&post=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}