{"id":46,"date":"2021-08-24T15:36:29","date_gmt":"2021-08-24T15:36:29","guid":{"rendered":"https:\/\/help.pitpay.com\/?post_type=faqs&#038;p=46"},"modified":"2023-08-11T20:41:05","modified_gmt":"2023-08-11T20:41:05","slug":"trouble-signing-in","status":"publish","type":"faqs","link":"https:\/\/help.pitpay.com\/?faqs=trouble-signing-in","title":{"rendered":"Trouble Signing In"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"i-can-t-sign-in-but-i-know-i-m-entering-the-correct-mobile-phone-number-and-password\">I din&#8217;t receive my verification code via text message.<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once you verify that you have entered the your correct Mobile Number, Tap <strong>&#8220;Resend Code&#8221;<\/strong> and wait a few seconds. If you still are not receiving the code it could be caused by your phone carrier blocking the SMS Text Message.<\/li>\n\n\n\n<li>If you\u2019re still having trouble, please submit a Support Request to the Pit Pay Team.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Resending-SMS-Code-1024x1024.png\" alt=\"\" class=\"wp-image-217\" srcset=\"https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Resending-SMS-Code-1024x1024.png 1024w, https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Resending-SMS-Code-300x300.png 300w, https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Resending-SMS-Code-150x150.png 150w, https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Resending-SMS-Code-768x768.png 768w, https:\/\/help.pitpay.com\/wp-content\/uploads\/2023\/08\/Resending-SMS-Code.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"forgot-what-phone-number-you-used-to-sign-up\">Forgot what phone number you used to sign up?<\/h2>\n\n\n\n<p>You would have signed up with your mobile phone number. If you\u2019re having trouble with this and can\u2019t access your account, please submit a Support Request to the Pit Pay Team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"have-a-new-mobile-phone-number\">Have a new mobile phone number?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sign in with your previous phone number and password<\/li>\n\n\n\n<li>Go to \u201cMY PROFILE\u201d in the Pit Pay App menu and tap \u201cEDIT PROFILE.\u201d<\/li>\n\n\n\n<li>You\u2019ll see where you can update \/ edit your phone number.<\/li>\n<\/ul>\n\n\n\n<p>If you forgot your password and don\u2019t have access to text messages on your old phone number, please submit a Support Request to the Pit Pay Team so we can update your phone number for you. (Resetting your password requires you to input a verification code, which would be sent to your old phone number \/ Pit Pay Account ID).<\/p>\n\n\n\n<p>If you are still having trouble logging in, please submit a Support Request to the Pit Pay Team.<\/p>\n","protected":false},"parent":0,"menu_order":31,"template":"","faq-category":[18],"class_list":["post-46","faqs","type-faqs","status-publish","hentry","faq-category-login-password"],"_links":{"self":[{"href":"https:\/\/help.pitpay.com\/index.php?rest_route=\/wp\/v2\/faqs\/46","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.pitpay.com\/index.php?rest_route=\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/help.pitpay.com\/index.php?rest_route=\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/help.pitpay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=46"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/help.pitpay.com\/index.php?rest_route=%2Fwp%2Fv2%2Ffaq-category&post=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}