You are able Request a Refund in Payments Section in the app by selecting the event and tickets that you are requesting a refund for. This request goes directly to the Event Promoter, and they will have the ability to respond and honor that request, in accordance with their refund / credit policy or take into consideration special circumstances around the purchase or event.
Requests must be submitted prior to the conclusion of the scheduled event. Please allow 3 business days for a response.
For more on how this process works, visit https://pitpay.help/hlg.