Tech Support

Refund Requests

You are able Request a Refund in Payments Section in the app by selecting the transaction and items that you are requesting a refund for.

Event Promoters manage the issuance of credits and refunds based on their respective credit, refund and event operation policies. You can usually find those published on the venue’s website, or on the track / event in the Pit Pay App.

Requests must be submitted prior to the conclusion of the scheduled event.

Review the Pit Pay Refund Policy > HERE

To Request a Refund

ALL Refund Requests MUST be Submitted through the Pit Pay App. (Help Form Submissions or Email Requests will not be answered)

  1. Go to the Payments Section in the Pit Pay App
  2. Select Refund Request
  3. Follow the Steps outlined in the app

The refund request goes directly to the promoter to manage.  Please keep in mind that event weeks are extremely busy for event promoters, and it may take you 2-3 business days to recieve a reply so please be patient.

Pit Pay and the event promoter both want happy customers, so we will get your request taken care of.

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