Tech Support

Event Credits

Event Promoters have the option and ability to issue a credit for your canceled or postponed event. When you are issued a credit, you will be notified via email and/or push notification / text message.

Tracks and Promoters manage their own credit and refund process, so please watch for communication from them.

Credits will appear in the Payments Section of the App.

Credits are ONLY good for events that the original Event Promoter promotes. (Sometimes the Promoter is not the same as the regular Track Operator or Promoter at the track that hosted the event that you may have been issued credit from.)

You can check the events where you can use your credit in the Payment Section of the App under Credits.

Using a Credit

When you go to make purchases for an event where your credit is applicable, you will be automatically promoted to use your credit to the purchase at check out. If your credit balance is more than your purchase, the remaining credit balance will be available for use on a future purchase. If your credit balance is not enough to cover the purchase, the payment method that you select at check out will be charged the remaining about to cove the purchase.